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Customer Support Specialist

Job Description

“We are striving to make Vitech an extraordinary organization - both in internal environment and contributions to our industry. We view success - however one chooses to define it - not as an end unto itself, but as a natural result of the right people consistently doing the right things. We believe that we can achieve extraordinary business, personal, and professional success if we – as individuals and as a team – embrace the principle of “integration” that we advocate for our profession.” - from the Vitech Covenant as authored by our team

Vitech Corporation, a leader in integrated systems engineering solutions, is seeking an experienced Customer Support Specialist to enhance our Customer Care team. The successful candidate will assume a front-line role helping our customers successfully apply the CORE™ and GENESYS™ software suite to their projects. This includes maintaining thorough command of our software products and related services and training, collaborating with customers via email and phone, helping the customer resolve issues with guidance and support, and sharing status, concerns, and lessons learned with other team members.

Working at Vitech affords all team members the opportunity to contribute across the company – product definition, methodology, customer interaction, and beyond. The successful Customer Support Specialist must be a self-starter with the ability to multi-task and communicate technical issues effectively to an enthusiastic, passionate team.

This position is located at our Blacksburg, Virginia office in the Virginia Tech Corporate Research Center. With the exception of any travel for professional development or corporate-level events, no travel will be required.

Specific Responsibilities

Position Qualifications

About Vitech

For almost three decades, Vitech has helped organizations raise their systems engineering proficiency through a tailored combination of training, services, and software. By engaging with Vitech, organizations around the globe increase their productivity, enhance agility, and reduce project risk.

Unlike siloed approaches and products that mask critical context and system interactions, Vitech’s approach and its GENESYS and CORE software embrace the holistic aspects of systems engineering. These solutions enable teams to clearly capture and address systems concerns from problem identification through requirements, architecture, and test in an integrated model, managing the critical interrelationships to guarantee consistency and design integrity. The result is a team empowered to engineer with confidence, free to focus on creativity, innovation, and analysis to effectively deliver against stakeholder needs.

Apply To

Human Resources
Vitech Corporation
2270 Kraft Drive
Suite 1600
Blacksburg, VA 24060

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