GENESYS(TM) Web Server README.TXT file Topics addressed include: * Minimum System Requirements * Software Prerequisites * Installation and Licensing * Uninstalling GENESYS * Reporting Problems/Making Product Suggestions If you have questions after reviewing this document, or if you encounter any problems while installing or using GENESYS, please contact Vitech Customer Support as instructed at the end of this document. Minimum System Requirements =========================== Recommended system requirements vary depending on several factors including number of users supported, amount of data expected, network configuration, unrelated applications running, and other variables. For this reason, we recommend that you contact Vitech Customer Support to obtain a system recommendation that is specific to your needs. The following are the minimum requirements for a dedicated server machine. * Windows Server 2003, Windows Server 2008, Windows Server 2012, Windows 7, Windows 8, or WIndows 10 * IIS 6 or later * 2 GHz processor, multi-cores/processors strongly recommended * 4 GB RAM * Installation hard drive space requirements: * GENESYS Application Files - 106 MB * Microsoft .NET Framework 4.5.1 - 850 MB * Additional disk space required for project databases Software Prerequisites ====================== The GENESYS 4.1 Web Server is dependent on the GENESYS 4.1 Server and also requires IIS 6.0 or later to be configured with ASP.net 4 framework support enabled. For procedures on configuring ASP.net and IIS please visit: http://msdn.microsoft.com/en-us/library/ms178477.aspx The GENESYS Web server is also dependent on the ASP.net State service (aspnet_state.exe) for state management. Installation and Licensing ========================== Perform the following to install the product: 1) Download the GENESYS 4.1 Web Server installer application from the Software section of our website at http://www.vitechcorp.com. 2) Run the installer. The setup will install application prerequisites including Microsoft .NET Framework 4.5.1. Installation time will vary depending on the target system. Setup may require a system reboot. Please reboot if prompted to do so. Perform the following steps to license the GENESYS 4.1 Web Server: 3) The GENESYS 4.1 Web Server requires a license for each ASP.net process (w3wp.exe) and a Client Access License (CAL) for each session with the GENESYS 4.1 Server. A local license is required for the GENESYS 4.1 Web Server and the product must be activated before use. A product key will be emailed to you directly from Vitech prior to installation. Launch the GENESYS License utility (LicenseUtility.exe) to activate your product license. After entering the product key in the license utility dialog GENESYS will attempt to automatically activate the license with Vitech's license activation server using the system's internet connection. You will receive confirmation when GENESYS has been successfully activated. If an internet connection is not available, the GENESYS 4.1 Web Server must be activated manually. To manually activate, select the "Save Request" button in the lower right portion of the wizard. Then, copy the license request to a computer with internet access and email it to licensing@vitechcorp.com. Vitech will respond with a license file along with instructions on how to apply it. If you are unable to email the license request file due to security or other reasons, please contact Vitech Customer Support for further licensing instructions. 4) After successful product activation, you may receive an error when attempting to login for the first time. If this occurs, please ensure that the "GENESYS 4.1 Server Edition Services Host" service is running on the server machine. If this service is not running, manually start the service via the Services applet in the Windows control panel. GENESYS 4.1 Web Server runtime environment: 5) The GENESYS 4.1 Web Server is installed in a custom application pool named "Genesys 4 Application Pool." 6) The GENESYS 4.1 Web Server default root is http://localhost:38402/GENESYS%204%20Web/. Notice the port number and Web application name in the url. The port number can be modified after install through the Internet Information Services (IIS) Manager. 7) The asp.net state service is configured for the local host on port: 42424. If you want to run the state service on a different host, then SessionState entry in the web.config file must be updated with host IP and port. 8) The GENESYS 4.1 Web Server currently supports Internet Explorer 9 and later. (While other browsers may work, there has not been sufficient testing performed on our part to declare them officially supported.) Uninstalling GENESYS ==================== To remove GENESYS 4.1 Web Server from your system, select Add/Remove Programs from the Windows control panel. Select GENESYS 4 Web Server from the list of applications available to uninstall and click the Add/Remove or Uninstall button. Follow the instructions provided by the installer to remove the application. Reporting Problems/Making Product Suggestions ============================================= If you should encounter a problem with the software (an error, a deficiency, a feature that works in a manner other than you expected, or a problem with any associated documentation), please notify us via e-mail, phone, or fax as indicated below. Any information you can provide in your report regarding the hardware and software configuration of the host machine, the circumstances in which the problem occurred, conditions to reproduce the problem, and such test data as you can reasonably provide to assist Vitech in reproducing the problem would be greatly appreciated. We hope that you enjoy the new capabilities of GENESYS. All user observations and recommendations are valuable to us. Vitech Corporation 2270 Kraft Drive Suite 1600 Blacksburg, VA 24060 Phone: +1.540.951.3322 Fax: +1.540.951.8222 Email: support@vitechcorp.com Web: http://www.vitechcorp.com Online Community: http://community.vitechcorp.com Copyright (c) 2011 - 2016 Vitech Corporation.