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Customer Support Specialist

Job Description

“We are striving to make Vitech an extraordinary organization - both in internal environment and contributions to our industry. We view success - however one chooses to define it - not as an end unto itself, but as a natural result of the right people consistently doing the right things. We believe that we can achieve extraordinary business, personal, and professional success if we – as individuals and as a team – embrace the principle of “integration” that we advocate for our profession.” - from the Vitech Covenant as authored by our team

Vitech Corporation, a leader in integrated systems engineering solutions, is seeking an experienced Customer Support Specialist to enhance our Customer Care team. The successful candidate will assume a front-line role helping our customers successfully apply the CORE™ and GENESYS™ software suite to their projects. This includes maintaining thorough command of our software products and related services and training, collaborating with customers via email and phone, helping the customer resolve issues with guidance and support, and sharing status, concerns, and lessons learned with other team members.

Working at Vitech affords all team members the opportunity to contribute across the company – product definition, methodology, customer interaction, and beyond. The successful Customer Support Specialist must be a self-starter with the ability to multi-task and communicate technical issues effectively to an enthusiastic, passionate team.

This position is located at our Blacksburg, Virginia office in the Virginia Tech Corporate Research Center. With the exception of any travel for professional development or corporate-level events, no travel will be required.

Specific Responsibilities

Position Qualifications

About Vitech

For more than 25 years, Vitech has delivered innovative, industry-leading solutions helping organizations around the globe to develop and deploy next-generation systems. Vitech’s CORE™ and GENESYS™ systems engineering software, services, training, and support enable organizations to significantly enhance productivity, increase agility, reduce risks, lower costs, and improve project results.

Built upon advanced, model-centric approaches, Vitech’s solutions deliver in-depth insight from requirements definition through architecture development to systems verification. Connecting engineers and architects through a fully integrated systems engineering platform provides project teams the framework necessary to combine engineering discipline with the agility required to meet stakeholder needs in today’s rapidly changing environment. Vitech’s integrated model-based solutions empower organizations to better manage requirements and architectures, explore designs, model concepts for quick analysis and tradeoff, and verify design integrity early in order to minimize development and lifecycle costs.

Vitech’s main office is located in Blacksburg, Virginia, with satellite offices across the United States. Global business partners are located in Europe, Australia, Israel, Korea and South Africa. Additional information on Vitech is available at www.vitechcorp.com.

Apply To

Human Resources
Vitech Corporation
2270 Kraft Drive
Suite 1600
Blacksburg, VA 24060



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